Ganje support
We're here to help you collect your parcel.
If you need help opening a locker, checking your parcel status or collecting an order, choose the option below that fits your question.Support number: 021-9130257201Contact support
Contact our support team for help with your parcel status or opening a Ganje locker.
Contact support →02Parcel collection guide
Follow the steps to scan the QR code, sign in with your mobile number, select your order and collect your parcel.
View the guide (Persian page) →03Open the Ganje web app
To collect a parcel, scan the QR code on the Ganje locker or open the web app directly, then enter your mobile number and parcel code.
Open the web app (Persian) →04If your parcel is not in the locker
According to Ganje's official guide, if your Digikala order has not reached a Ganje locker yet, ask Digikala support about its delivery status. For other questions, see the FAQs.
FAQs → Official Ganje contact information (Persian)The number and support hours are taken from the contact page on Ganje's official website. Hours: Saturday to Wednesday, 9:00 to 18:00.
